FAQ

FAQ’s

At CoreUTV, we want to make your shopping experience as smooth and hassle-free as possible. Below are answers to some of the most common questions about our products, orders, shipping, returns, and policies.

1. Where do you ship?

We currently ship exclusively within the United States. We do not offer international shipping at this time. All orders are fulfilled from our U.S. warehouse in Pflugerville, Texas.

2. How long will it take to receive my order?

  • Processing time: 1 business day after payment confirmation
  • Delivery time: 1–5 business days via UPS or FedEx
  • Estimated total delivery timeframe: 2–6 business days (processing + shipping)
  • Please note: Delivery times may vary slightly during peak seasons or holidays.

3. Do you offer free shipping?

Yes! All orders within the United States receive free standard shipping. There are no hidden costs or additional charges.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your package directly on the carrier’s website (UPS or FedEx) using this number.

5. What is your return policy?

  • We accept returns within 30 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • Customers are responsible for return shipping unless the item is defective or sent in error.
  • For detailed instructions, please refer to our Return & Refund Policy.

6. Can I cancel my order?

  • Orders can be cancelled before shipment for a full refund.
  • If your order has already shipped, please follow our Return & Refund Policy for the return process.

7. What payment methods do you accept?

We accept secure online payments via:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Diners Club
  • JCB
  • PayPal
  • Google Pay
  • Shop Pay
  • Discover
  • UnionPay
  • Jcb
  • elo

All payments are processed in U.S. Dollars (USD) and handled securely through PCI DSS–compliant payment gateways.

8. How do you protect my payment information?

  • All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • Payment information is never stored on our servers and is securely processed by verified third-party providers.

9. What if my item is defective or damaged?

  • Contact us within 48 hours of delivery with photos of the product and packaging.
  • Once verified, we will arrange a replacement or full refund at no additional cost.

10. Who do I contact for support?

If you have questions about your order, shipping, returns, or products, contact our customer service team:

Core UTV (Moto Enterprise, LLC)
1501 Panther Loop, Bldg 9, Pflugerville, Texas 78660, USA
Phone: 512-650-4526
Email: info@coreutv.com
Support Hours: Monday – Friday, 10:00 AM – 5:00 PM (CST)